Vietnam Customer Experience Excellence Report 2021
Having gone through the COVID-19 pandemic, citizens around the globe, including Vietnam, have adopted a new-normal lifestyle. As a result, businesses need to adjust their approach to consumers. Check out our latest report to see how companies have performed during the upheaval and gain insights on the supply chain domain.
On 8 October 2021 the Inclusive Framework (IF) on Base Erosion and Profit Shifting released details of an agreement which refines the statement of 1 July 2021. In terms of consensus, 136 of the 140 Inclusive Framework countries have agreed to this release.
Learn more about the latest October update of the agreement in this article.
Quick reversals expected as the new normal gradually replaces lockdown gloom
As the pandemic situation begins to look up, a sense of revival in business confidence can be observed. There is a strong desire in the government and industrial sector to get businesses back to normal. Warrick Cleine, Chairman and CEO at KPMG in Vietnam, shares his insight on this topic and the changes to expect in this rebound.
With the Government across all levels begin to step up great efforts toward re-opening the country and recover our economy
, there are many considerations and processes employers need to evaluate in order to properly establish a dynamic action plan to ensure the health and safety of their workforce.
What is the most important factor to the success of a complex technology transformation programme? Nguyen Thi Tram Anh, IT Advisory Partner at KPMG in Vietnam, shares KPMG's Technology Implementation Methodology and more on what that key factor is.
Optimism is back in the boardroom. It’s been about 18 months since the World Health Organization declared a global pandemic, and the latest edition of our CEO Outlook survey gauges how leadership strategies and concerns have shifted during these demanding times.
Innovation is essential. The need for the Real Estate and Construction industry to embrace innovation in long term business strategies is inevitable. In this report, we provide insights into the current innovative developments in the Real Estate and Construction industry.
Digital transformation and the profound impact of COVID-19 have changed how work gets done. This year, we conducted in-depth interviews with 18 HR leaders from across the globe. This article uncovers how some of the world's foremost HR organizations drive value in the face of double disruptions.
Major Depressive Disorder is among the prime cause of disability in Southeast Asia, yet draw an unequally small share of attention. Following months of field research in collaboration with Johnson & Johnson, we release our call-to-action for Southeast Asia policy leaders to gain deeper understanding of the spectrum of MDD.
The semiconductor chip shortage, a deteriorating supply chain issue affecting businesses all across the world, shows no signs of abating anytime soon. Meir Tlebalde, Associate Director and Head of Real Estate M&A, Deal Advisory explained about the impact for Vietnam.
The evolving role of cyber security in today’s organizations is to enable them to enjoy the fullest benefits of digital transformation, while managing the many risks. Learn more on shaping tomorrow's security team.
Local government authorities worldwide today face an important opportunity to revolutionize how they function and how they meet the fast-evolving expectations of their customers in the digital era.
What will the space industry look like in 2030? We asked 30 global leaders within the sector to predict what will happen in the next 10 years. Learn more about the Future of Space in this article.
On 1 July 2021, in a historic agreement, 130 countries approved a statement providing a framework for reform of the international tax rules. Learn more about the statements covered in the agreement in this article.
The difference between VAS and IFRS is expanding and creating numerous conflicts for companies. What are the benefits of IFRS adoption and what is the framework in Vietnam?
In the recent years, data analysis has taken a key role in business decisions. This article explores the key pain points, effective operating models and considerations in an Agile approach.
Family businesses are special and unique with the balance between family values and business benefits. How have the heirs applied innovation and trends to modernize and grow their inheritance?
COVID-19 has resulted in a mixed bag for businesses large and small, highlighting the need for agility and resilience. Warrick Cleine, chairman and CEO of KPMG in Vietnam and Cambodia, shared with VIR’s Tom Nguyen the key takeaways for SMEs
The Pulse Survey asks CEOs from the world's most influential companies to provide their 3-year outlook on the economic and business landscape.
This KPMG survey of climate risk and net zero reporting reveals remarkable progress by some of the world’s largest companies in only a few years.
The UK-ASEAN(UKABC) Business Council Roundtable on the UK-Vietnam Free Trade Agreement.
KPMG interviewed hundreds of CEOs from many of the world’s largest companies, first in January and then again in July and August, to get their perspectives and understand how their priorities have changed.
Under the strategic partnerships with Saigonchildren, Microsoft Vietnam, and Dariu Foundation in Vietnam, KPMG delivered the first round of 50 laptops donated from its staff across offices in Hanoi, Ho Chi Minh City, and Danang to school students selected by Saigonchildren and Dariu Foundation.
The Covid-19 pandemic has had a major impact on almost all economic sectors and insurance industry is not an exception. In this interview by The Hanoi Times, Truong Vinh Phuc, Audit Partner at KPMG in Vietnam shares his insight on this topic.
Joseph Vu, Partner of Integrated International Tax, and Nguyen Thanh Hoa, Partner of KPMG Law in Vietnam take a closer look and give insights on mitigating risks regarding deductibility of these expenses from a tax and transfer pricing perspective.
Most businesses feel the impact of digital disruption, whether it comes from a change in customer demands, employee needs, new competitors or new technologies. Nguyen Tuan Hong Phuc, Partner of Customer & Operations and Digital Consulting at KPMG in Vietnam, shares his insights about the digital transformation journey for organisations.